Issue

You have installed the Read and Write Gold browser add-on, but it is stuck in a "trial" mode, with only a "play" button that will read text. Most icons in the RWG toolbar will be greyed-out.

Resolution

Log into the student account, and open a page of text, such as a Google Doc.
Click the purple puzzle piece icon to open the Read and Write for Google toolbar (pictured to the right)
Click the ellipsis (three-dots) icon on the right side of the toolbar
Click options
Click about
If you see a blank box prompting for a product code, enter the product code GMBYJHL8 and push enter/return
This should unlock all of the Read and Write Gold functionality

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